Elquira (“Company,” “we,” “our,” or “us”) respects your privacy and is committed to protecting your personal information in accordance with applicable Canadian privacy laws, including the Personal Information Protection and Electronic Documents Act (PIPEDA) and relevant provincial regulations.
This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our cleaning services.
1. Information We Collect
We may collect the following types of information:
1.1 Personal Information
Personal information may include:
- Full name
- Email address
- Phone number
- Property address
- Billing information
- Service preferences
- Any information you provide through contact forms or booking requests
1.2 Non-Personal Information
We may also collect non-identifiable information such as:
- IP address
- Browser type
- Device information
- Pages visited
- Time spent on website
- Referring website
This data helps us improve website performance and user experience.
2. How We Collect Information
We collect information through:
- Website contact forms
- Service booking forms
- Email or phone communication
- Cookies and tracking technologies
- Analytics tools
We collect only information necessary for legitimate business purposes.
3. How We Use Your Information
Your information may be used to:
- Schedule and deliver cleaning services
- Respond to inquiries
- Provide quotes and invoices
- Process payments
- Improve website functionality
- Send service updates
- Comply with legal obligations
- Prevent fraud or misuse
We do not sell or rent your personal information to third parties.
4. Consent
By using our website or booking services, you consent to the collection and use of your information as described in this Privacy Policy.
You may withdraw your consent at any time by contacting us at:
Email: [email protected]
Phone: +1 613-324-3559
Please note that withdrawing consent may limit our ability to provide services.
5. Disclosure of Information
We may disclose personal information only when necessary:
- To service providers assisting with payment processing or IT support
- To comply with legal obligations or law enforcement requests
- To protect our legal rights
All third-party providers are required to safeguard your information.
6. Data Retention
We retain personal information only as long as necessary to:
- Provide services
- Fulfill contractual obligations
- Comply with legal and tax requirements
Once no longer required, data is securely deleted or anonymized.
7. Data Security
We implement reasonable administrative, technical, and physical safeguards to protect your personal information from:
- Unauthorized access
- Disclosure
- Alteration
- Destruction
However, no online system can guarantee absolute security.
8. Cookies and Tracking Technologies
Our website may use cookies to:
- Improve user experience
- Analyze website traffic
- Store user preferences
You may disable cookies in your browser settings. Disabling cookies may affect website functionality.
9. Your Rights Under Canadian Law
Under PIPEDA, you have the right to:
- Access your personal information
- Request correction of inaccurate information
- Withdraw consent
- File a complaint regarding privacy practices
Requests may be submitted via email.
10. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for their privacy practices. We encourage you to review their privacy policies.
11. Children’s Privacy
Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from minors.
12. International Data Transfers
If data is processed outside Canada (e.g., cloud hosting providers), we ensure appropriate safeguards are in place consistent with Canadian privacy standards.
13. Changes to This Privacy Policy
We reserve the right to update this Privacy Policy at any time. Changes will be posted on this page with an updated revision date.
14. Contact Information
If you have questions regarding this Privacy Policy or your personal information, please contact us:
Elquira
2898 Carling Ave
Ottawa, ON, Canada
Phone: +1 613-324-3559
Email: [email protected]