Terms of Service

These Terms and Conditions (“Terms”) govern your use of the Elquira website and cleaning services. By accessing our website or booking services, you agree to be bound by these Terms.

If you do not agree, please do not use our website or services.

1. Company Information

Elquira provides residential and commercial cleaning services in Ottawa, Ontario, Canada.

Business Address:
2898 Carling Ave
Ottawa, ON, Canada

Phone: +1 613-324-3559
Email: [email protected]

2. Services

Elquira offers professional cleaning services including, but not limited to:

  • Residential cleaning
  • Commercial cleaning
  • Deep cleaning
  • Move-in / move-out cleaning
  • Seasonal cleaning

All services are subject to availability and scheduling confirmation.

We reserve the right to refuse service at our discretion, including in cases of unsafe working conditions or inappropriate client behavior.

3. Booking and Scheduling

  • Appointments must be scheduled in advance.
  • Booking confirmation will be provided via phone or email.
  • Clients must provide accurate property details to ensure proper service preparation.

Failure to provide accurate information may result in additional charges.

4. Pricing and Payment

4.1 Pricing

Service prices are based on:

  • Property size
  • Level of cleaning required
  • Property condition
  • Add-on services

Quotes are estimates and may be adjusted if conditions differ significantly from those disclosed during booking.

4.2 Payment Terms

  • Payment is due upon completion of services unless otherwise agreed.
  • We accept approved payment methods as communicated during booking.
  • Late payments may be subject to additional fees where permitted by law.

5. Cancellations and Rescheduling

  • Cancellations must be made at least 24 hours before the scheduled service.
  • Late cancellations may be subject to a cancellation fee.
  • Missed appointments without notice may result in full service charges.

Elquira reserves the right to reschedule services due to weather conditions, staff availability, or unforeseen circumstances.

6. Client Responsibilities

Clients agree to:

  • Provide safe and accessible access to the property
  • Secure pets before service
  • Inform us of any hazards or sensitive materials
  • Ensure utilities (water, electricity) are operational

Elquira is not responsible for delays caused by restricted access or unsafe conditions.

7. Satisfaction Guarantee

We strive to provide high-quality cleaning services. If you are not satisfied:

  • You must notify us within 24 hours of service completion.
  • We may offer a re-clean of specific areas at no additional cost.

Refunds are not guaranteed and are evaluated on a case-by-case basis.

8. Limitation of Liability

To the fullest extent permitted by Canadian law:

  • Elquira is not liable for pre-existing damage.
  • We are not responsible for wear and tear, deterioration, or structural issues.
  • Our total liability shall not exceed the total amount paid for the specific service in question.

Clients must report any damage claims within 24 hours of service completion.

9. Property Damage Policy

While we take care to protect your property:

  • Accidental damage must be reported immediately.
  • Claims may require supporting documentation.
  • We reserve the right to repair damage before offering compensation.

Normal wear and tear is not considered damage.

10. Intellectual Property

All website content including text, logos, graphics, and design elements are the property of Elquira unless otherwise stated.

Unauthorized reproduction, distribution, or modification is prohibited.

11. Website Use

Users agree not to:

  • Use the website for unlawful purposes
  • Attempt to interfere with website functionality
  • Submit false or misleading information

We reserve the right to restrict access for misuse.

12. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for their content, services, or privacy practices.

13. Privacy

Use of our website and services is also governed by our Privacy Policy.

14. Force Majeure

Elquira shall not be liable for failure to perform services due to events beyond our reasonable control, including but not limited to:

  • Severe weather
  • Natural disasters
  • Government restrictions
  • Labor disruptions

15. Modifications to Terms

We reserve the right to update or modify these Terms at any time. Updated Terms will be posted on this page with a revised effective date.

Continued use of our website or services constitutes acceptance of the revised Terms.

16. Governing Law

These Terms are governed by the laws of the Province of Ontario and the applicable federal laws of Canada.

Any disputes shall be resolved in the courts of Ontario.

17. Contact Information

For questions regarding these Terms and Conditions, please contact:

Elquira
2898 Carling Ave
Ottawa, ON, Canada
Phone: +1 613-324-3559
Email: [email protected]

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